:root{--bg-main: #0a0d14;--bg-sidebar: #0f1523;--bg-card: #151c2e;--bg-card-hover: #1b243b;--bg-bubble-in: #1c263c;--bg-bubble-out: #064e3b;--bg-bubble-out-gradient: linear-gradient(135deg, #059669 0%, #047857 100%);--bg-bubble-note: rgba(245, 158, 11, .12);--border-subtle: #242f47;--border-focus: #10b981;--text-primary: #f8fafc;--text-secondary: #94a3b8;--text-muted: #64748b;--primary: #10b981;--primary-hover: #059669;--primary-light: rgba(16, 185, 129, .15);--accent-indigo: #6366f1;--accent-amber: #f59e0b;--accent-rose: #f43f5e;--shadow-sm: 0 1px 2px rgba(0, 0, 0, .3);--shadow-md: 0 4px 12px rgba(0, 0, 0, .4);--shadow-lg: 0 12px 30px rgba(0, 0, 0, .6);--radius-sm: 6px;--radius-md: 10px;--radius-lg: 16px;--radius-full: 9999px;--font-sans: "Plus Jakarta Sans", -apple-system, BlinkMacSystemFont, sans-serif;--font-mono: "JetBrains Mono", monospace}*{box-sizing:border-box;margin:0;padding:0}body{font-family:var(--font-sans);background-color:var(--bg-main);color:var(--text-primary);line-height:1.5;overflow:hidden;-webkit-font-smoothing:antialiased}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:var(--border-subtle);border-radius:var(--radius-full)}::-webkit-scrollbar-thumb:hover{background:var(--text-muted)}button{font-family:inherit;cursor:pointer;border:none;outline:none;background:none;transition:all .2s ease}input,textarea,select{font-family:inherit;outline:none;border:1px solid var(--border-subtle);background-color:var(--bg-card);color:var(--text-primary);border-radius:var(--radius-md);padding:10px 14px;transition:border-color .2s ease,box-shadow .2s ease}input:focus,textarea:focus,select:focus{border-color:var(--primary);box-shadow:0 0 0 2px var(--primary-light)}.app-container{display:flex;height:100vh;width:100vw;background-color:var(--bg-main)}.sidebar{width:80px;background-color:var(--bg-sidebar);border-right:1px solid var(--border-subtle);display:flex;flex-direction:column;align-items:center;padding:18px 0;z-index:50;transition:width .25s cubic-bezier(.4,0,.2,1);overflow:hidden}.sidebar.expanded{width:240px;align-items:stretch;padding:18px 14px}.sidebar-logo{display:flex;align-items:center;gap:12px;padding:0 10px 20px;border-bottom:1px solid var(--border-subtle);width:100%}.logo-badge{width:42px;height:42px;background:linear-gradient(135deg,#10b981,#047857);border-radius:12px;display:flex;align-items:center;justify-content:center;color:#fff;box-shadow:0 0 16px #10b98159;flex-shrink:0}.logo-text{font-weight:800;font-size:1.15rem;letter-spacing:-.5px;white-space:nowrap;background:linear-gradient(90deg,#fff,#94a3b8);-webkit-background-clip:text;-webkit-text-fill-color:transparent}.sidebar-nav{display:flex;flex-direction:column;gap:6px;margin-top:18px;width:100%;flex:1}.nav-item{display:flex;align-items:center;gap:14px;padding:12px 14px;border-radius:var(--radius-md);color:var(--text-secondary);font-weight:500;font-size:.92rem;position:relative;transition:all .2s ease;white-space:nowrap}.nav-item:hover{background-color:#ffffff0d;color:var(--text-primary)}.nav-item.active{background:var(--primary-light);color:var(--primary);font-weight:600}.nav-item.active:before{content:"";position:absolute;left:0;top:6px;bottom:6px;width:3px;background:var(--primary);border-radius:0 4px 4px 0}.nav-badge{margin-left:auto;background-color:#ef4444;color:#fff;font-size:.72rem;font-weight:700;padding:2px 7px;border-radius:var(--radius-full);animation:pulse-soft 2s infinite}@keyframes pulse-soft{0%,to{opacity:1;transform:scale(1)}50%{opacity:.85;transform:scale(1.05)}}.sidebar-footer{width:100%;padding-top:14px;border-top:1px solid var(--border-subtle);display:flex;flex-direction:column;gap:10px}.user-profile{display:flex;align-items:center;gap:12px;padding:8px 10px;border-radius:var(--radius-md);background:#ffffff08}.user-avatar{width:36px;height:36px;border-radius:50%;background:linear-gradient(135deg,#6366f1,#8b5cf6);display:flex;align-items:center;justify-content:center;color:#fff;font-weight:700;font-size:.85rem;position:relative;flex-shrink:0}.status-dot{position:absolute;bottom:0;right:0;width:10px;height:10px;border-radius:50%;border:2px solid var(--bg-sidebar)}.status-dot.online{background-color:#10b981}.status-dot.busy{background-color:#f59e0b}.status-dot.offline{background-color:#64748b}.main-view{flex:1;display:flex;overflow:hidden;position:relative}.chat-split-view{display:flex;width:100%;height:100%}.tickets-column{width:380px;background-color:var(--bg-sidebar);border-right:1px solid var(--border-subtle);display:flex;flex-direction:column;flex-shrink:0}.chat-column{flex:1;background-color:var(--bg-main);display:flex;flex-direction:column;position:relative;overflow:hidden}.contact-detail-column{width:320px;background-color:var(--bg-sidebar);border-left:1px solid var(--border-subtle);padding:20px;overflow-y:auto;flex-shrink:0}.tickets-header{padding:16px;border-bottom:1px solid var(--border-subtle);display:flex;flex-direction:column;gap:12px}.tickets-header-top{display:flex;justify-content:space-between;align-items:center}.status-tabs{display:flex;background:var(--bg-card);padding:4px;border-radius:var(--radius-md);gap:2px}.status-tab{flex:1;padding:7px 10px;font-size:.82rem;font-weight:600;color:var(--text-secondary);border-radius:var(--radius-sm);display:flex;align-items:center;justify-content:center;gap:6px}.status-tab.active{background:var(--primary);color:#fff;box-shadow:var(--shadow-sm)}.status-tab .badge{background:#00000040;font-size:.7rem;padding:1px 6px;border-radius:var(--radius-full)}.tickets-list{flex:1;overflow-y:auto;display:flex;flex-direction:column}.ticket-card{display:flex;gap:12px;padding:14px 16px;border-bottom:1px solid rgba(255,255,255,.04);cursor:pointer;transition:all .15s ease;position:relative}.ticket-card:hover{background-color:var(--bg-card)}.ticket-card.selected{background-color:var(--bg-card);border-left:3px solid var(--primary)}.ticket-card .avatar{width:44px;height:44px;border-radius:50%;background:linear-gradient(135deg,#1e293b,#334155);display:flex;align-items:center;justify-content:center;font-weight:700;color:var(--primary);font-size:1rem;flex-shrink:0}.ticket-info{flex:1;min-width:0}.ticket-top{display:flex;justify-content:space-between;align-items:baseline;margin-bottom:3px}.ticket-name{font-weight:600;font-size:.95rem;color:var(--text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-time{font-size:.72rem;color:var(--text-muted);flex-shrink:0}.ticket-preview{font-size:.83rem;color:var(--text-secondary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-bottom:6px}.ticket-tags-row{display:flex;align-items:center;gap:6px;flex-wrap:wrap}.queue-badge{font-size:.68rem;font-weight:600;padding:2px 8px;border-radius:var(--radius-full);color:#fff}.tag-badge{font-size:.68rem;font-weight:500;padding:2px 6px;border-radius:var(--radius-sm);background:#ffffff14;color:var(--text-secondary)}.unread-badge{position:absolute;right:16px;bottom:14px;background-color:var(--primary);color:#fff;font-size:.72rem;font-weight:700;min-width:18px;height:18px;border-radius:var(--radius-full);display:flex;align-items:center;justify-content:center;padding:0 4px}.chat-header{height:68px;background-color:var(--bg-sidebar);border-bottom:1px solid var(--border-subtle);display:flex;align-items:center;justify-content:space-between;padding:0 24px;z-index:10}.chat-header-user{display:flex;align-items:center;gap:14px}.chat-header-actions{display:flex;align-items:center;gap:10px}.chat-timeline{flex:1;overflow-y:auto;padding:24px;display:flex;flex-direction:column;gap:14px;background:radial-gradient(circle at center,rgba(16,185,129,.03) 0%,transparent 70%)}.message-wrapper{display:flex;flex-direction:column;max-width:70%}.message-wrapper.outbound{align-self:flex-end;align-items:flex-end}.message-wrapper.inbound{align-self:flex-start;align-items:flex-start}.message-wrapper.internal{align-self:center;max-width:85%}.message-bubble{padding:10px 16px;border-radius:16px;font-size:.94rem;position:relative;word-break:break-word;box-shadow:var(--shadow-sm)}.message-wrapper.outbound .message-bubble{background:var(--bg-bubble-out-gradient);color:#fff;border-bottom-right-radius:4px}.message-wrapper.inbound .message-bubble{background-color:var(--bg-bubble-in);color:var(--text-primary);border:1px solid var(--border-subtle);border-bottom-left-radius:4px}.message-wrapper.internal .message-bubble{background-color:var(--bg-bubble-note);border:1px dashed var(--accent-amber);color:#fbbf24;border-radius:var(--radius-md);font-size:.88rem}.message-meta{display:flex;align-items:center;gap:6px;margin-top:4px;font-size:.72rem;color:var(--text-muted)}.audio-player-mock{display:flex;align-items:center;gap:12px;padding:6px 0;min-width:220px}.audio-play-btn{width:32px;height:32px;border-radius:50%;background:#fff3;display:flex;align-items:center;justify-content:center;color:#fff}.audio-waveform{display:flex;align-items:center;gap:3px;flex:1;height:24px}.wave-bar{width:3px;background-color:#fff9;border-radius:2px}.chat-footer{background-color:var(--bg-sidebar);border-top:1px solid var(--border-subtle);padding:14px 20px;display:flex;flex-direction:column;gap:8px}.chat-footer-controls{display:flex;align-items:center;gap:8px}.chat-input-row{display:flex;align-items:flex-end;gap:10px;position:relative}.chat-textarea{flex:1;min-height:44px;max-height:140px;resize:none;border-radius:22px;padding:12px 18px;font-size:.95rem}.btn-primary{background:linear-gradient(135deg,var(--primary) 0%,var(--primary-hover) 100%);color:#fff;padding:10px 18px;border-radius:var(--radius-md);font-weight:600;font-size:.9rem;display:inline-flex;align-items:center;gap:8px;box-shadow:0 4px 14px #10b9814d}.btn-primary:hover{transform:translateY(-1px);box-shadow:0 6px 18px #10b98173}.btn-secondary{background-color:var(--bg-card);color:var(--text-primary);border:1px solid var(--border-subtle);padding:9px 16px;border-radius:var(--radius-md);font-weight:500;font-size:.88rem;display:inline-flex;align-items:center;gap:8px}.btn-secondary:hover{background-color:var(--bg-card-hover);border-color:var(--text-muted)}.btn-icon{width:40px;height:40px;border-radius:var(--radius-md);display:flex;align-items:center;justify-content:center;color:var(--text-secondary);background:var(--bg-card);border:1px solid var(--border-subtle)}.btn-icon:hover{color:var(--text-primary);background:var(--bg-card-hover);border-color:var(--text-muted)}.btn-icon.active{background:var(--primary-light);color:var(--primary);border-color:var(--primary)}.kanban-board{display:flex;gap:18px;overflow-x:auto;padding:24px;width:100%;height:100%}.kanban-col{width:310px;min-width:310px;background-color:var(--bg-sidebar);border-radius:var(--radius-lg);border:1px solid var(--border-subtle);display:flex;flex-direction:column;max-height:100%}.kanban-col-header{padding:16px;border-bottom:1px solid var(--border-subtle);display:flex;align-items:center;justify-content:space-between}.kanban-cards{padding:12px;overflow-y:auto;display:flex;flex-direction:column;gap:12px;flex:1}.kanban-card{background-color:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-md);padding:14px;cursor:grab;transition:all .2s ease}.kanban-card:hover{border-color:var(--primary);transform:translateY(-2px);box-shadow:var(--shadow-md)}.dashboard-view{flex:1;overflow-y:auto;padding:28px;display:flex;flex-direction:column;gap:24px}.stats-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:18px}.stat-card{background-color:var(--bg-sidebar);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);padding:20px;display:flex;align-items:center;gap:18px;position:relative;overflow:hidden}.stat-icon{width:52px;height:52px;border-radius:14px;display:flex;align-items:center;justify-content:center}.stat-val{font-size:1.85rem;font-weight:800;line-height:1.1;color:var(--text-primary)}.stat-lbl{font-size:.82rem;color:var(--text-secondary);font-weight:500}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#000000bf;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);display:flex;align-items:center;justify-content:center;z-index:1000;padding:20px}.modal-dialog{background-color:var(--bg-sidebar);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);width:100%;max-width:520px;box-shadow:var(--shadow-lg);overflow:hidden;animation:modal-enter .2s ease}@keyframes modal-enter{0%{opacity:0;transform:scale(.96)}to{opacity:1;transform:scale(1)}}.modal-header{padding:18px 22px;border-bottom:1px solid var(--border-subtle);display:flex;align-items:center;justify-content:space-between}.modal-body{padding:22px;display:flex;flex-direction:column;gap:16px}.modal-footer{padding:16px 22px;border-top:1px solid var(--border-subtle);display:flex;justify-content:flex-end;gap:10px}